Recrutement de 01 ESC L1 Multiservice expert

Recrutement de 01 ESC L1 Multiservice expert
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 20-11-2022
orange
Cairo, Egypte
ESC L1 Multiservice expert

Ref : 570215 | 22 Aug 2022

Date limite de candidature : 20 Nov 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
- provide professional technical support for all Voice issues received
- provide updates to the customer as needed to meet performance objectives
- perform technical and management escalation in line with the company policy
- ensure cases are allocated to the most appropriate next level/organization as part of the case flow process
- liaise with other relevant departments, e.g. other GCSC’s, Field Operations, PTT, Vendors etc. as appropriate
- document all troubleshooting and case management actions via the electronic case management system

Votre profil
Must have :
- good networking and communications background
- network, LAN/WAN topologies and protocols
- service oriented, customer focused with good customer skills
- ability to work under pressure
- ability to deal with multiple tasks
- proactive, self motivated and determined attitude
- good time management, organizational and communication skills
- good interpersonal skills
- flexibility in terms of working hours
- English and French language proficiency
- presentation/Report writing skills
- good office automation and PC literacy skills

Nice to have :
- fluency in another language
- IT/Software skills

Le plus de l'offre
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

Entité
Customer Services & Operations

Contrat
CDI