Recrutement de 01 INFORMATION TECHNOLOGY ASSISTANT

Niveau d'études: Non précisé
Expérience: 5 ans
Expire le: 29-03-2023

ONU Carrière
TRIPOLI, LIBYA
vacance de poste

Intitulé publication: INFORMATION TECHNOLOGY ASSISTANT, G5
Intitulé code d’emploi: INFORMATION TECHNOLOGY ASSISTANT
Département / Bureau: Mission d'appui des Nations Unies en Libye
Lieu d'affectation: TRIPOLI (LIBYA)
Période de candidature: - 29 mars 2023
No de l’appel á candidature: 23-Information Management Systems-UNSMIL-203226-R-Tripoli (M)
Staffing Exercise N/A

Valeurs fondamentales de l'ONU: intégrité, professionnalisme, respect de la diversité

Cadre organisationnel
This post is located within the Field Technology Unit (FTU) of the Mission Support Services of the United Nations Support Mission in Libya (UNSMIL). The position is located in Tripoli, Libya and is expected to redeploy to Sirte, subject to certain conditions or when authorized by the Head of Mission. The incumbent will be under the overall supervision of the Chief Field Technology (CFT), and immediate supervisory as delegated by the CFT.

On 28 October 2022, the Security Council, by its resolution 2656 (2022) extended the mandate of United Nations Support Mission in Libya (UNSMIL) until 31 October 2023, as set out in resolution 2542 (2020) and paragraph 16 of resolution 2570 (2021). The Security Council, in resolution 2542 (2020), tasked UNSMIL, as an integrated special political mission, in full accordance with the principles of national ownership, to exercise mediation and through its good offices to: (i) further an inclusive political process and security and economic dialogue; (ii) further the continued implementation of the Libya Political Agreement; (iii) help consolidate the governance, security and economic arrangements of the Government of Libya, including support for economic reform in collaboration with international financial institutions; (iv) help to achieve a ceasefire and, provide appropriate support to its implementation; (v) support subsequent phases of the Libyan transition process, including the constitutional process and the organisation of elections; (vi) coordinate and engage closely with international actors including neighboring countries and regional organisations; (vii) provide support to key Libyan institutions; (viii) support, on request, the provision of essential services and delivery of humanitarian assistance, including in response to the COVID-19 pandemic, in accordance with humanitarian principles; (ix) monitor and report abuses and violations of human rights and violations of international humanitarian law, including sexual violence in conflict, notably through the effective deployment of women and child protection advisers; (x) provide support in securing uncontrolled arms and related materiel and countering their proliferation; and (xi) co-ordinate international assistance, and provision of advice and assistance to Government-led efforts to stabilise post-conflict zones, including those liberated from Da'esh. The Security Council, through resolution 2570 (2021), tasked UNSMIL to provide support to the Libyan-led and Libyan-owned ceasefire monitoring mechanism including through the facilitation of confidence-building measures and the scalable and incremental deployment of UNSMIL ceasefire monitors.

Responsabilités
Within the limited delegated authority, the Information Technology Assistant will be responsible for the following duties:

Computing device Administration and Configuration
• Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Assists in performing software distribution updates, scripting, testing and support.
• Performs research into new versions of centrally supported software and performs beta testing, production rollout and post production support.
• Performs 2nd level computing device troubleshooting in conjunction with the Help Desk.
• Maintains and updates files (electronic and paper) and internal databases.
• Performs other related duties as required.

Server Operations and Administration
• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Performs routine 24x7 operations of assigned systems.
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Performs other related duties as required.
Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Provides basic training to end-users on the use of standard systems.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Escalates problems to the appropriate parties in accordance with established procedure;
• Detects problem patterns and recommend solutions.
• Keeps abreast of developments in technology both in the UN and in the industry in general.
• Performs other related duties as required.

Procurement and Logistics
• Receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• For stock purchases under $1000, solicits multiple bids from various vendors.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs hardware and software configuration in accordance with established procedure.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Monitors inventory levels and alert supervisor when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and in the industry in general.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
• Performs other duties as required.

Service Coordination
• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedure.
• Liaises with other areas of ITSD to facilitate completion of service requests.
• Provides advice to clients regarding ITSD standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Escalates problems encountered to the supervisor.
• Performs filing and record-keeping tasks for the unit.
• Keeps abreast of latest ITSD standards and technology.
• Performs other duties as required.

Physical Requirements
• May be required to lift, move, mount, or store equipment.
• May be required to work on shift assignments on weekdays to maintain the service coverage from 08:30 to 17:00. The incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
• May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Compétences
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Formation
High school diploma or equivalent is required.

Job - Specific Qualification
Certificate in Computer or related IT field is required.

Expérience professionnelle
A minimum of five (5) years of progressively responsible experience in information technology is required

Experience with CISCO switches and routers is desirable

Connaissances linguistiques
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and Arabic is required.

Méthode d'évaluation
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Notice spéciale
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants who are not nationals from Libya must meet the relevant employment requirements of the host country, including fulfilling visa or work permit stipulations at the time of application.

An appointment shall not be granted to a person who is the father, mother, son, daughter, brother, sister, stepchildren, or step sibling of a staff member. This restriction applies to relationships within the United Nations Secretariat and not to those with the separately administered Agencies, Funds or Programmes.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Charte des Nations Unies
Aux termes du paragraphe 3 de l’Article 101 de la Charte des Nations Unies, la considération dominante dans le recrutement du personnel doit être la nécessité d’assurer à l’Organisation les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. Ne seront pas retenues les candidatures des personnes qui ont commis des violations du droit international des droits de l’homme, des violations du droit international humanitaire, des actes d’exploitation, d’atteintes ou de harcèlement sexuels, ou au sujet desquelles il existe des raisons plausibles de croire qu’elles ont été impliquées dans la commission de tels actes. L’expression « exploitation sexuelle » désigne le fait d’abuser ou de tenter d’abuser d’un état de vulnérabilité, d’un rapport de force inégal ou de rapports de confiance à des fins sexuelles, y compris mais non exclusivement en vue d’en tirer un avantage pécuniaire, social ou politique. On entend par « atteinte sexuelle » toute atteinte physique de nature sexuelle commise par la force, sous la contrainte ou à la faveur d’un rapport inégal, ou la menace d’une telle atteinte. Le harcèlement sexuel s'entend de tout comportement déplacé à connotation sexuelle raisonnablement propre ou de nature à choquer ou humilier, lorsqu'il entrave la bonne marche du service, est présenté comme une condition d'emploi ou crée au lieu de travail un climat d'intimidation, d'hostilité ou de vexation, et lorsque ce comportement est assez grave pour justifier le licenciement de son auteur. La candidature de personnes qui ont commis des infractions autres que des infractions mineures au code de la route ne sera pas retenue.

Sera dûment prise en considération l'importance d'un recrutement effectué sur une base géographique aussi large que possible. Aucune restriction ne sera imposée par l'Organisation à l'accès des hommes et des femmes, dans des conditions égales, à toutes les fonctions, dans ses organes principaux et subsidiaires. Le Secrétariat de l'Organisation des Nations Unies est un espace non-fumeurs.

La considération dominante dans l’engagement, la mutation ou la promotion du personnel est la nécessité de s’assurer les services de personnes possédant les plus hautes qualités de travail, de compétence et d’intégrité. En acceptant une offre d’engagement, les membres du personnel sont soumis(es) à l’autorité du Secrétaire général, qui peut leur assigner l’une quelconque des tâches ou l’un quelconque des postes de l’Organisation des Nations Unies, conformément à l’alinéa c) de l’article 1.2 du Statut du personnel. Dans ce contexte, tous les membres du personnel recrutés sur le plan international sont tenus de changer de fonctions périodiquement à l’intérieur d’un même lieu d’affectation ou dans un autre lieu d’affectation, dans les conditions fixées par le Secrétaire général.

Les candidats sont invités à respecter scrupuleusement toutes les instructions disponibles sur la plateforme de recrutement en ligne Inspira. Pour des informations plus détaillées, ils ou elles peuvent consulter le manuel d'instructions pour le candidat, en cliquant sur le lien hypertexte « Manuels » sur le côté supérieur droit de la page d'accueil de leur compte Inspira.

Les candidatures feront l'objet d'une évaluation et d'un examen préalables sur la base des informations soumises conformément aux critères d'évaluation de l'avis de vacance de poste et aux dispositions législatives internes applicables de l'Organisation des Nations Unies, notamment la Charte des Nations Unies, les résolutions de l'Assemblée générale, le Statut et le Règlement du personnel, les textes administratives et les directives. Les candidats doivent fournir des informations exhaustives et précises conformément aux instructions fournies sur la plateforme Inspira. Une fois la candidature envoyée, aucune modification, suppression ou révision, ni aucun ajout ou changement ne pourra être fait. Il sera procédé à une vérification des références des candidats faisant l'objet d'une attention particulière pour s'assurer de l'exactitude des renseignements qu’ils ont fournis dans leur candidature.

Les avis de vacance de postes publiés sur le Portail des carrières sont retirés à 11:59 p.m. (heure de New York), le jour de la date limite de dépôt des candidatures.

Aucun frais de dossier
L’ONU NE PERÇOIT DE FRAIS À AUCUN STADE DU RECRUTEMENT (DÉPÔT OU TRAITEMENT DE LA CANDIDATURE, ENTRETIEN, FORMATION, ETC.), ET ELLE NE DEMANDE AUCUNE INFORMATION BANCAIRE.