Recrutement de 01 IT Support Specialist

Recrutement de 01 IT Support Specialist
CDI - IT Support Specialist
IT Support Specialist
Ref :ECDI4747651 | 17 juil. 2024

Date limite de candidature : 15 oct. 2024

Some highlights
Being part of an international company yet with local presence
Build a safer digital society together with us
Working as an IT Support Specialist
The role of IT Support Specialist is to support our internal users across a range of devices and applications. The role offers a great chance for an individual who is looking to further build their knowledge and experience in the field of IT support.

Full training and support will be given to the successful candidate to help them achieve the objectives within the role. In addition to this there will be opportunity to be involved in and have insight to group wide IT projects where relevant.

Key Responsibilities

Provide excellent end-user IT Support to Orange Cyberdefense employees
Management of the Asset Register
Management of the new Joiner, Movers, and Leavers (JML) process
Support end user devices and ensure devices are managed and updated using the security policies
Be part of an International IT team and deal with support cases/tickets and changes using the ticketing system
Help create documentation/user guides and keep them up to date
Ensure workspace at offices are setup and working properly including meeting rooms and reception desks
Take end-to-end ownership of IT issues and keep users updated with progress
Provide IT training to users
Create email accounts and distribution groups on collaboration platforms such as Office 365
Administrate IT applications
Provide remote support to users to facilitate home working
Work towards compliancy programs such as ISO 270001 and CE+
Provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacenters
What we expect of you
Core Skills

Must have an IT related qualification or have relevant experience with IT support
Have a good understanding of basic IT support diagnosis and analysis
Experience with Office 365, Active Directory, and ticketing systems
Windows 10 and Mac experience
Understanding of ISO 270001 or CE+
Previous experience in a workspace support capacity
Experience with the administration of various IT applications
Personal Skills

Excellent interpersonal skills
Demonstrate a high degree of enthusiasm, energy, drive, self-motivation and flexibility
Self – starting and self-motivating, able to work under high pressure, producing work of the highest quality against the tight deadlines
Enthusiasm and professionalism
Ability to prioritize your workload
High level of communication and presentation skills
Flexible and resilient nature
Contrat
CDI

Eligible au télétravail