Recrutement de 01 L1 Network Security & UC Technical Support Engineer

Recrutement de 01 L1 Network Security & UC Technical Support Engineer
Niveau d'études: Non précisé
Expérience: 2 ans
Expire le: 20-11-2022
orange
Cairo, Egypte
L1 Network Security & UC Technical Support Engineer

Ref : 571487 | 22 Aug 2022

Date limite de candidature : 20 Nov 2022

CityStars, Cairo, Égypte - Egypte

Votre rôle
Job Purpose :

To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution.
To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.

Key Tasks and Responsibilities :

To provide a professional first point of contact for the customer
To accurately log all incidents/inquiries in a timely and effective manner
Diagnose fault-related cases both proactive and reactive by effectively utilising software diagnostics and other network/products utility program wherever possible
Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives
To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
To resolve by himself/herself most of the incidents on all IT Services supported by the team
Document all troubleshooting and case management actions via the ticketing systems

Votre profil
Skills and Qualifications:

Basic knowledge in computer networks (CCNA is a plus)
English fluency (French is a plus)
Strong interpersonal and communication skills
Strong customer handling skills.
Ability to adapt to changes and acquire new skillsets to meet business demands
Preferred to have knowledge in any of the following technologies: firewalls, proxies, load balancers, Intrusion prevention & detection system, active directory, skype for business, Microsoft exchange.

Le plus de l'offre
Educational background :
B.Sc. Engineering, Telecommunications or Computer Science

Professional Experience :
0-2 years of experience in the IT field.

Entité
Customer Services & Operations

Contrat
CDI