Recrutement-Operations Manager - RAC2

Recrutement-Operations Manager - RAC2
Niveau d'études: Non précisé
Expérience: 3 ans
Expire le: 15-08-2022
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Antananarivo, Madagascar
Informatiques, Télécommunications
Operations Manager - RAC2

Ref : 566606 | 17 mai 2022

Date limite de candidature : 15 août 2022

Madagascar Antananarivo - Madagascar

Votre rôle
Knowledge Management (Capitalisation sur les bonnes pratiques)

Training & Development (Assurer la Formation des effectifs RAC)

Resource Management (Gestion des ressources - recrutement, gestion du turn over , évaluations … )

Matrix Management (Management matriciel en relation avec les donneurs d'ordre)

Business Performance (Performance Business - satisfaction Client par exemple, ... )

Productivity & Efficiency (Assurer l’Efficacité de la production)

Managing & Communicating Change (Conduite de changement au niveau des actions day to day en fonctin des évolutions des besoins Clients )

Continual Improvement - Progression continue basée sur la capitalisation des meilleurs pratiques

Performance Management - Gestion de la performance des effectifs

Process Compliance & Adherence (Respect des process et des procédures)

Escalation Management (Gestion des escalades )

Votre profil
Behavioral skills
1 agility - advanced
2 flexibility - advanced
3 innovation - advanced
4 results driven - advanced
5 communication - advanced
6 prioritization and balance - advanced

Professional skills
1 global effectiveness - advanced
2 customer service orientation - advanced
3 operational and financial excellence - advanced
4 knowledge and development - advanced
5 teamworking and networking - advanced
6 leadership and matrix management - advanced
7 employee development and performance management - advanced
8 delegation and empowerment - advanced
9 negotiation, presentation, and organization - advanced

Le plus de l'offre
Education, qualifications, and certifications:

Degree/Equivalent in telecommunications field, preferred

Experience:

Customer Service and Telecommunications experience, highly desirable

3-5 years experience in the specified local telecommunications area

Entité
Customer Services & Operations

Contrat
CDI